In the Add Listing, you can add watches for sale, either in Minute, Hourly and Daily Auctions. The add listing requires you to fill in all necessary information about the watch, including photos of the watch, in order for other dealers to get a good idea of what kind of watch you are selling. Therefore, you will have to fill in fields marked with an “*” before you can post the watch online.  When your listing is finished, you will receive an email notification.

The Minute Auction is for your walk-in customers who want to wait in the store while you are selling their watch online (length 1-60 mins). This option is for you when you want to make sure you have sold the watch before you buy it from your customer.

How does it work?

    1. A walk-in customer comes to your store and wants to sell their watch.
    2. Take photos & information of the watch and post it in Minute Auction.
    3. An e-mail notification will be sent to all dealers alerting them about your customer’s watch.
    4. While waiting for offers from other dealers, look with your customer for new watches.
    5. See what prices are offered for your customer’s watch from other dealers.
    6. Inform the customer of the selling price and make a deal.
    7. Organize together with the buyer, the payment and shipment procedures via your own business.

The Hourly Auction is for your walk-in customers who want to sell their watch and leave the watch with you while they are doing other business (length 1–24 hrs). This option is for when you want to make sure you have sold the watch before you buy it from your customer.

How does it work?

    1. A walk-in customer comes to your store and wants to sell their watch.
    2. Take photos & information of the watch and post it in Hourly Auction.
    3. While your customer is away, see what prices are offered for the watch from other dealers.
    4. When customer returns to your store, inform the customer the selling price and make a deal.
    5. Organize together with the buyer, the payment and shipment procedures via your own business.

The Daily Auction is for selling watches in your store stock (length 1-30 days). This option is for when you have stock watches you want to sell.

How does it work?

    1. Choose a watch from your store stock.
    2. Take photos & information of the watch and post it in Daily Auction.
    3. Review prices for the watch from other dealers.
    4. Organize together with the buyer, the payment and shipment procedures via your own business.

In the Requests page you can see all the watch requests from other dealers (length 1-30 days). In the Requests page you can check if you have watches in your store other dealers are looking for and sell them!

How does it work?

    1. Search for requests and check if you have watches other dealers are looking for.
    2. Contact the dealer who made the request and make a deal.
    3. Organize together with the dealer, the payment and shipment procedures via your own business.

In the Leave Requests page you can leave requests for other dealers on specific watches your customers are looking for (length 1-30 days).

How does it work?

    1. Fill in the request form for a specific watch.
    2. An email will be sent to all dealers alerting them about your request. This request will be saved to the request page.
    3. Wait for dealers to contact you when they have this specific watch.
    4. Wait for a notification email when there is a match with a listing for your request.
    5. Connect with the dealer who has the watch and make a deal.
    6. Organize together with the dealer, the payment and shipment procedures via your own business.

Yes, you can delete your request by going to the Request page, and scroll down the request list until you see your own request. On the top right hand corner of your request, you will see a delete button. The request will be deleted from the Requests page.

Prochronos deal is made when both, the seller and buyer have agreed on the final price of a watch. Therefore, both parties have an agreement binding the deal and must follow through the deal until the end (payments and shipments), unless they both decide to withdraw together from the deal.

When you are Bidding on a watch, you are agreeing to the price of your bid. If your bid wins, you must buy the watch when the seller agrees to the price. Therefore, the seller has to accept your bid price within 1 business day after the auction has finished and before the deal can go forward. The seller and the highest bidder will receive an email notification after the auction is finished.

After each deal, the seller and the buyer should organize the payment and shipment of the watch together via their own businesses. The deal should be completed within 2 business days (payments and shipments) after the auction has finished.

The Buy Now function has a fixed price. As a buyer, if you bid and agree to this price, you must buy the watch. When a buyer agrees to this price, the watch will disappear from the auction pages. Seller and Buyer will receive an email notification for the deal.

As a seller if you post the listing with the Buy Now price, you agree to sell the watch with this price and cannot change the price after a buyer has agreed to buy the watch with this price. Therefore, you must sell the watch with this price to the buyer who has accepted the Buy Now price.

After each deal, the seller and buyer should organize the payment and shipment of the watch together via their own businesses. The deal should be completed within 2 business days (payments and shipments) after the auction has finished.

Every time your listing receives a new Bid, you will receive an email notification. From this email you can check the Bid Price. If you want to accept this price, you can accept the bid by going to your listing and accepting the Bid Price. The watch will disappear from the auction pages, and you and the buyer will receive an email notification on the deal. Other bidders will also receive an email notification that the watch has been sold and is no longer available.

If you have Bid on a listing and someone outbids you, you will receive an email notification. You can then go to the listing and bid again on the listing if you want to buy the watch.

If you have bid on a watch, and the seller has accepted another price and sold the watch to someone else, you will receive an email notification with the details of the watch that you have bid on.

There are no payments or shipments of the watches on the website! Because Prochronos acts as platform to sell and buy watches it is important to note we do not deal with payment and shipment procedures of the watches. Therefore, after each deal, the dealers are responsible for communicating and organizing the payments and shipments through their own businesses. Please note when you do the shipments of the watches, they should be insured.

There are no return policies for watches as the deals are made between businesses. Please note the shipments of the watches should be insured.

The prices of the watches on the website do not include VAT. The prices are displayed as Excl. VAT.

You can delete your listing whenever you want to by going to the My Listings page. If you delete your listing when the auction is still active, all of the bidders for the listing will receive an email notification that the watch has been sold and is no longer available.

If you delete your listing where the auction has finished, make sure the deal is completed or the highest bidder has been informed that there is no deal with the current price for the watch. All listings will be deleted from Prochronos database after 14 days when the auction has finished. Therefore, you will not find your listings after these 14 days on the My Listings page.

If you cannot find your finished listing on the My Listings page and you have not deleted the listing yourself, mostly likely it has been deleted from the Prochronos database. All listings will be deleted from Prochronos database after 14 days when the auction has finished. Therefore, you will not find your listings after 14 days on the My Listings page. The listings are deleted from the database because the deals for the listings between the dealers have to be completed within 2 days after the auction is finished.

Yes, you can relist a watch after the auction is finished if the watch did not receive any bids. You can do this by going to the the My Listings page and clicking to the watch and relisting it. If the watch did receive bids and they were not the prices you wanted, you can also post the watch again for sale in the ADD LISTING area. However, before reposting the watch, you should inform the highest bidder from the previous listing that their bid was not high enough.

Yes, you can subscribe the brands you want in order to receive email notifications. When there is a listing posted on the website with your subscribed brand/brands, you will be notified via email. You can add your Subscriptions by going to your dashboard, and on the left-hand side click My Subscriptions area. By clicking the brands in My Subscription area, you can choose your subscriptions and save them on the bottom of the page. Any time you want to add more brands or change the subscriptions you can do this in the My Subscriptions area.

When you first join Prochronos, your profile picture will be automatically from Prochronos. You can add your own customised profile picture/logo by going to your dashboard and then to My Account area on the left-hand side. At the bottom of My Account area you can add a profile picture/logo and save the changes you made to your account.

You can change your dealer details by contacting Prochronos administration via email at info@prochronos.com. Simply inform the administration what details have to be changed and why. These details will be verified before changing them on the website.

When you want to change your password for your account, go to my dashboard and then to My Account area. There you will find the option to reset your password.

Yes. As the website is designed for professional watch dealers, Prochronos only accepts legitimate watch business owners as users. Therefore, to ensure that all users of the website are legitimate business owners, we request all new users to provide their business details through our registration form.

To become a member of Prochronos and get access to the services, every new user is required to fill in their business details using an online registration form. These business details will be checked and verified by Prochronos Team. And the VAT number of your company will be validated via VIES (VAT European Union Information Exchange System).

After the business details have been verified, an email notification will be send to you when your Prochronos account is ready to be used.

The registration form is made up of 3 parts:

1st part is your User Details. (This is personal information to log into the website).

2nd part is your Dealer Details. (This information will be your dealer and account details, they will be displayed on the website).

3rd part is your Officially Registered Company Details. (These details are used for the verification process and administration purposes).

How does it work?

  1. Register for free.
  2. Fill in your business details using the online registration form.
  3. Prochronos verifies your business details and VAT number through VIES (VAT Information Exchange System) within 1-5 working days.
  4. After verification process is completed you will receive an email with your user details in your registered business email.
  5. Start using Prochronos and making sales!

Currently we do not require payments for the listings. However, please note that in the future we will be requiring fees for the listings (Excl. VAT). When listing fees are required in the future, we will be notifying all of our users in advance.

Currently Prochronos does not require a membership fee. However, please note that in the future we will be requiring a membership fee (Excl. VAT). When a membership fee is required in the future, we will be notifying all of our users in advance.

When there is a misconduct with a deal, and if the buyer or seller did not follow through, the deal that was agreed on using Prochronos or fake information has been submitted on a listing, this will be investigated. If the deal did not go through for a good valid reason, there are no consequences. However, if the deal failed because of a misconduct, the dealer who failed the deal will receive a warning and will be suspended from using the site for 2 weeks. After a second misconduct occurs with the same dealer, the dealer will be removed from the website. If the dealer removed from the website has paid a membership and/or listening fee, the prorated portion will not be returned and any and all remaining credit balances will be immediately forfeited.

You can send your complaint to Prochronos administration at info@prochronos.com. Please inform us of the specific complaint details and it will be investigated. We will get back to you as soon as possible to inform you about the process and situation of the complaint.

If you do not wish to continue with your membership and using Prochronos services, you can cancel your membership and account via an e-mail to Prochronos administration. The administration will contact you and delete your account upon your requests. Your account details will be saved in our database for 1 year after the cancellation of your account for statistical purposes, and in case of rejoining Prochronos.

Please note that you cannot cancel your membership if you have any of your own listings active or active listings where you are the highest bidder.

Also note that after you have cancelled your membership and account, and if you have paid membership or listing fees that are unused, they will not be returned.

DO YOU HAVE MORE QUESTIONS?

If you have more questions, please do not hesitate to contact us at info@prochronos.com or click here